Terms of Service

Effective Date: September 23, 2026

Website: https://panoramaspa.mk/

Welcome to Panorama Spa (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website https://panoramaspa.mk/ and any bookings, services, or facilities offered by Panorama Spa.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Scope of Services

Panorama Spa provides spa, wellness, relaxation, and related services. Our website allows users to browse available treatments, submit booking inquiries, view location and contact details, and learn about our facilities.

2. Bookings, Appointments, and Cancellations

  • Reservations: All bookings requested through the website are subject to confirmation and availability.

  • Accuracy of Information: You agree to provide accurate, current, and complete details (such as your name, contact phone number, and email) when submitting reservation requests.

  • Cancellations & Rescheduling: If you need to cancel or reschedule an appointment, please notify us as early as possible. Specific cancellation timeframes or fee policies may apply to designated services.

  • Late Arrivals: Arriving late for a scheduled appointment may shorten your treatment duration to avoid delaying subsequent guest appointments, while full service fees may still apply.

3. Health, Safety, and Guest Conduct

  • Health Declarations: For your safety and comfort, you must inform our staff prior to receiving any treatment of any medical conditions, allergies, skin sensitivities, injuries, physical limitations, or pregnancy.

  • Right to Refuse Service: We reserve the right to decline or terminate service to anyone exhibiting inappropriate behavior, intoxication, or conduct that threatens the safety, peace, or well-being of our staff or other guests.

  • Personal Belongings: Panorama Spa is not liable for the loss, theft, or damage of personal items brought onto the premises or stored in our facility.

4. Website Use and Intellectual Property

  • Permitted Use: You may use our website solely for personal, non-commercial purposes in accordance with these Terms and applicable laws.

  • Ownership: All content on this website—including logos, branding, text, photographs, graphics, software, and design—is the intellectual property of Panorama Spa or its licensors and is protected by copyright and intellectual property laws.

  • Restrictions: You may not copy, reproduce, distribute, modify, create derivative works from, or exploit any content from our website without our prior written permission.

5. Pricing and Payments

  • Rates: Prices for spa treatments and packages are displayed in the local currency or as specified on our website. We reserve the right to change our prices and offerings at any time without prior notice.

  • Payment Terms: Payment for services must be rendered upon completion of treatment or as required during booking via accepted payment methods.

6. Limitation of Liability

To the fullest extent permitted by law:

  • Panorama Spa, its owners, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or our services.

  • Website content is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Panorama Spa. We assume no responsibility for the content, privacy policies, or practices of any third-party websites.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of North Macedonia. Any disputes arising under or in connection with these Terms or the use of our services shall be subject to the exclusive jurisdiction of the competent courts in North Macedonia.

9. Changes to Terms of Service

We reserve the right to revise or update these Terms at any time without prior notice. The updated version will be posted on this page with a revised “Effective Date.” Continued use of our website or services following any modifications constitutes acceptance of the updated Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at: